Make The Call To Improve Phone Skills

The world is getting smaller every day. Thanks to advances in technology, we can be connected to points around the globe in seconds through our computer or telephone. We can even be on the other side of the world almost in person in a matter of seconds. Businesses can easily reach people and places that were inaccessible just a few years ago.

This is why I say the phone is one of the most awesome tools available. We’ve all had years and years of experience using a phone, so why are so many people bad at using it?

Here are some of the techniques that I use:

First, when your call is answered, always ask if this is a good time to talk. This simple step can add years to your life – and your career.

Get the assistant’s name if he or she answers the phone. I can get a lot of work done just working through assistants. And use their names. They are very important in getting your message across.

Obviously you want to answer the phone on the second or third ring. Speak slowly and project so people can understand. When I switch to a speaker phone, I want to make sure the connection is still acceptable. Try not to interrupt. Don’t get distracted when you are on the phone. Focus on the caller. Listen to what they have to say. Turn your cell phone ringer off on important calls when talking on your office line. Be sensitive to the tone of your voice. Don’t eat or chew gum or shuffle papers.

When someone calls you on the telephone you should always greet them pleasantly and tell them how happy you are to hear from them. That has to be evident in your voice. I ask our employees at MackayMitchell Envelope Company to answer the telephone with a smile because you can hear it in a voice. You want every customer to feel like they are your most important customer and virtually the only customer you have.

Try to start every phone conversation with good news, even when you have bad news to report. And also have a good close. Have an agenda of what you want to accomplish. Every crucial phone call should have clarity of focus and clarity of purpose. Think through what you want to say and discuss before you even make a call.That’s how you build a network.

Start early in your career to keep track of the 100-300 most important people in your network. Find out their birthdays and call them every year on their special day. If you work in sales, make sure to call your customers on their birthdays. You won’t believe how much business you will write up.

I was one of the first people to get a car phone, and now it is hands-free. Driving is every salesperson’s biggest time-waster. I’ll do anything to make the time more productive, so I stopped making cold calls. I call ahead to make sure the buyer was in.

I never leave …read more
Source: Harvey Mackay